Shipping and Returns FAQ

Q: What is the shipping policy for Sol Sister?

A: Flat rate of #$8 for all domestic shipping within the US. Sol Sister offers free shipping on all orders over $150. This means that if your order total is $150 or more, you will not have to pay any additional shipping fees.

Q: How long does it take for my order to be shipped?

A: Once your order is placed, it will be processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped. Since we are a small business, please kindly contact us if you need your order overnight. You can call or text ....., please leave a message and we will return as soon as we can.

Q: Can I track my order?

A: Yes, you can track your order using the tracking number provided in the confirmation email. Simply enter the tracking number on our website's tracking page to get real-time updates on the status of your shipment.

Q: What is the return policy for Sol Sister?

A: Sol Sister offers a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item(s) within 7 days of receiving them for a full refund. Refunds after 7 days are subject to a 20% restocking fee. Returns not accepted after 30 days. Please note that the item(s) must be in their original condition with all tags and hygiene lining attached.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team at solsisterswimwear@gmail.com with your order number and the reason for the return. Our team will provide you with further instructions on how to return the item(s) and process your refund.

Q: Are there any return shipping fees?

A: Yes, return shipping fees are the responsibility of the customer. However, if the return is due to a mistake on our part or a defective item, we will cover the return shipping costs.

Q: How long does it take to process a refund?

A: Once we receive your returned item(s), we will inspect them to ensure they are in their original condition. After inspection, we will process your refund within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

Q: Can I exchange an item?

A: Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

Q: What if my order arrives damaged or defective?

A: If your order arrives damaged or defective, please contact our customer service team immediately at solsisterswimwear@gmail.com. We will work with you to resolve the issue and provide a replacement or refund if necessary.

Q: Can I cancel my order?

A: If you would like to cancel your order, please contact our customer service team as soon as possible at solsisterswimwear@gmail.com. We will do our best to accommodate your request, but please note that if your order has already been shipped, it cannot be canceled.

Q: What if I have more questions?

A: If you have any additional questions or need further assistance, please don't hesitate to contact our customer service team at solsisterswimwear@gmail.com. We are here to help!

Shipping

At Sol Sister, we understand that time is of the essence when it comes to receiving your coveted swimwear. That's why we have partnered with the most reliable shipping carriers to ensure your package arrives in a timely manner, wrapped in an air of anticipation.

Once your order is placed, our team of dedicated artisans will carefully prepare your order its journey to you. Please allow 1-2 business days for processing before your package is whisked away.

For domestic orders within the United States, we offer complimentary standard shipping on all orders over $150. This means that your package will be delivered to your doorstep with the utmost care and attention, free of charge. For orders below $150, a flat shipping fee of $8 will be applied.

If you simply cannot wait to adorn yourself in our exquisite swimwear, we also offer expedited shipping options for an additional fee. Choose from our express or overnight shipping services to have your package delivered with unparalleled speed and efficiency and contact us at solsisterswimwear@gmail.com.

Returns

While we strive to provide you with the most exquisite swimwear that surpasses your expectations, we understand that sometimes a piece may not be the perfect fit or meet your discerning taste. In such cases, we are pleased to offer hassle-free returns to ensure your complete satisfaction.

Please contact our dedicated customer service team within 7 days of receiving your order by emailing solsisterswimwear@gmail.com or filling out our contact form. Please include your order number and additional information to help better assist your return. Our team of experts will guide you through the process and provide you with a return authorization number.

For hygiene reasons, all swimwear must be returned in its original condition, unworn and with all tags and protective liners intact. Once we receive your return, our team will carefully inspect the item to ensure it meets our high standards of quality.

Upon approval, we will issue a refund to your original form of payment within 5-7 business days. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Should you wish to exchange your swimwear for a different size or style, please contact our customer service team for assistance. We will be delighted to help you find the perfect piece that embodies your unique style and personality.